Sport and Recreation – Customer Survey 2017 opens 15th March


Click Here to Take the Survey!

Help us to improve our services and facilities by providing your valuable feedback to our annual customer survey.

The survey only takes ten minutes to complete, and the information you provide will help us to make important changes.

As thanks, you’ll be entered into a prize draw to win a £200 Amazon Voucher, plus other prizes are available!

We take pride in shaping our facilities and services to the requirements of our users. Each year, we conduct an annual customer survey to gather feedback and opinions. Our 2017 survey will launch on Wednesday 15th March. We would like to invite you to complete our 2017 Customer Survey!
The survey is for all users of our facilities. This includes members and non members; staff, students, associates, community members and guests. Whether you visit us daily or not so often, we would love to hear from you!
The information gathered helps us to shape what we offer to our members and customers. It also helps us to benchmark our quality of service, and establish areas to improve upon.


As thanks for entering our survey, you can enter your details into a prize draw to win:

£200 Amazon Voucher!


100 Runners up will receive a t-shirt!

The survey will close on Friday 31st March.
Prize winners will be drawn shortly after.


Survey Information

  • Your details will not be sent on to any other party.
  • We may publish your responses, but we will keep your name anonymous.
  • At the end of the survey, you will have the option to be added to our Customer Feedback bank. If you agree to this, we may contact you in future with additional feedback opportunities such as focus groups.
  • If you are unable to submit your responses online due to accessibility reasons, but would still like to take part in our survey, please call into our reception at Spinnaker Sports Centre and we will provide you a printed version.

Prize Draw Terms and Conditions

  • To enter the prize draw, you must enter your name and e-mail address at the start of the survey.
  • You may only enter the prize draw once. If you are selected in the prize draw but have entered more than once, your entry will be disqualified.
  • Winners will be drawn using an online number generator.
  • The first draw will be awarded a £200 Amazon Voucher.
  • Only one £200 Amazon Voucher is available.
  • An additional 100 prize winners will be drawn to receive a t-shirt.
  • T-shirts are available in various sizes from Small to 2XL. Collection will be based on first-come-first-served, whilst stocks last.
  • All winners will be notified by e-mail and will have 5 working days to collect their prize.
  • Prizes must be collected from Spinnaker Sports Centre.
  • By taking part in the prize draw, you agree to having your photo taken on collection of your prize.
  • Prizes are non-transferable and no cash alternatives can be arranged.

Contact Information

  • This survey has been created by, and is operated by the University of Portsmouth, Department of Sport and Recreation.
  • BOS (Bristol Online Survey) is the provider of the survey platform.
  • For any enquiries about this survey, please e-mail [email protected]



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