Rate our facilities and services for a chance to win!

Provide your valuable feedback to our annual customer survey and help us to improve how we operate.

The survey only takes ten minutes to complete, and the information you provide will help us to make important changes.
As thanks, you’ll be entered into a prize draw to win a £200 Amazon Voucher, plus other prizes are available!
Our survey will close on Thursday 29th March.


Click here to take the survey!

We take pride in shaping our facilities and services to the requirements of our users. Each year, we conduct an annual customer survey to gather feedback and opinions. Our 2018 survey will launch on Monday 5th March.


The survey is for all users of our facilities. This includes members and non members; staff, students, associates, community members and guests. Whether you visit us daily or not so often, we would love to hear from you!


The information gathered helps us to shape what we offer to our members and customers. It also helps us to benchmark our quality of service, and establish areas to improve upon.


As thanks for entering our survey, you can enter your details into a prize draw to win! The survey will close on Thursday 29th March. Prize winners will be drawn shortly after.


Click here to take the survey!


Top Tier Prize – £200 Amazon Gift Card!

(one available)

Second Tier Prize – £50 Amazon Gift Card!

(three available)

Runner Up Prize – Choice of a University of Portsmouth branded Sports Bottle or Protein Shaker!

(100 available)




Survey Information

  • Your details will not be sent on to any other party.
  • We may publish your responses, but we will keep your name anonymous.
  • At the end of the survey, you will have the option to be added to our Customer Feedback bank. If you agree to this, we may contact you in future with additional feedback opportunities such as focus groups.
  • If you are unable to submit your responses online due to accessibility reasons, but would still like to take part in our survey, please call into our reception at Spinnaker Sports Centre and we will provide you a printed version.

Prize Draw Terms and Conditions

  • To enter the prize draw, you must enter your name and e-mail address at the start of the survey.
  • You may only enter the prize draw once. If you are selected in the prize draw but have entered more than once, your entry will be disqualified.
  • Winners will be drawn using an online number generator.
  • The first draw will be awarded a £200 Amazon Voucher.
  • Only one £200 Amazon Voucher is available.
  • An additional three draws will occur and 3 prize winners will receive one £50 Amazon Voucher EACH.
  • An additional 100 prize winners will be drawn to receive a choice of a sports bottle or protein shaker.
  • Collection will be based on first-come-first-served, whilst stocks last.
  • All winners will be notified by e-mail and will have 5 working days to collect their prize.
  • Prizes must be collected from Spinnaker Sports Centre.
  • By taking part in the prize draw, you agree to having your photo taken if requested on collection of your prize.
  • Prizes are non-transferable and no cash alternatives can be arranged.

Contact Information

  • This survey has been created by, and is operated by the University of Portsmouth Department of Sport and Recreation.
  • BOS (Bristol Online Survey) is the provider of the survey platform.
  • For any enquiries about this survey, please e-mail [email protected]