GDPR – Technology Downtime for Bookings

On Friday 25th May, there will be a big change to privacy laws in the UK. To make our systems compliant with these changes, we will be upgrading our online platforms on Monday 21st May.

 

There will be some ‘downtime’ as we undergo the upgrade, which we expect to take a maximum of 48 hours. We will notify members through our app when the work has been completed.
Our facilities will remain open during the upgrade, but our ticket kiosks, app bookings and online bookings will not be available. Instead, we will be operating a paper-based booking system across our services and facilities. Please see our guidance below:

 

  • Downtime is expected 07:00 Monday 21st May – 17:00 Tuesday 22nd May

  • This will affect bookings for fitness classes, Get Active sessions, racquet sports bookings and facility bookings.

  • Bookings can be made as usual up until 07:00 Monday 21st May

  •  If you wish to make a booking, amend a booking, or cancel a booking during the downtime, this must be done over the phone or in person.

  • FOR ALL BOOKING ENQUIRIES, PLEASE CALL 02392 84 5504

 

Keeping your data safe is important to us. This upgrade will help us to keep your information secure and inline with the new privacy laws. We apologise in advance for any inconvenience this may cause and appreciate your understanding.
We will be contacting our members soon to inform you of our new Privacy Policy, about the data we store, how we use that data, and how you can control that data.
For any questions or enquiries, please contact [email protected] or call 02392 84 5504

 


CLASS BOOKINGS

  • All classes will continue during the downtime period.
  • Classes can be booked up until 07:00 Monday 21st May.
  • After this time, you must call on the number above to book, cancel or amend a class.
  • Please arrive at least 15 minutes before your class.
  • Please bring your Student ID / Staff ID / Membership Card and speak to a member of staff on reception who will mark your attendance on the register.

SQUASH BOOKINGS

  • Squash courts will be available during the downtime period.
  • Courts can be booked up until 07:00 Monday 21st May.
  • After this time, you must call on the number above to book, cancel or amend a booking. We will be operating a first-come-first-served paper register.
  • Please arrive at least 15 minutes before your booking.
  • Please bring your Student ID / Staff ID / Membership Card and speak to a member of staff on reception who will mark your attendance on the register.
  • If you are bringing a guest, you will be requested to settle your bill next time you attend.

GET ACTIVE BOOKINGS

  • Get Active sessions will be available during the downtime period.
  • Sessions can be booked up until 07:00 Monday 21st May.
  • After this time, you must call on the number above to book, cancel or amend a booking. We will be operating a first-come-first-served paper register.
  • Please arrive at least 15 minutes before your booking.
  • Please bring your Student ID / Staff ID / Membership Card and speak to a member of staff on reception who will mark your attendance on the register.

FACILITY BOOKINGS / LANGSTONE

  • Due to exams, our sports halls are unavailable to book.
  • Our pitches and courts at Langstone will not be available to book during the downtime period.

TENNIS DOME / SWIMMING BOOKINGS

  • If you wish to use the tennis dome partnership or swimming partnership during downtime, all bookings must be made in advance and cannot be made on the day.
  • Tickets for these bookings must also collected before Monday 21st May as we will be unable to print and issue your booking ticket.
  • If you wish to cancel your booking, please call the number above.

MEMBERSHIPS

  • We will be unable to issue new memberships or renew memberships during the downtime period.
  • You can provide our staff with your details who will call back to assist you when are systems are up and running again

ST PAUL’S GYM

  • The gym will remain open as usual.
  • Please bring your Student ID / Staff ID / Membership Card and speak to a member of staff on reception who will mark your attendance.

GYM @ SPIN

  • Gym @ Spin will remain open as usual.
  • Please call ahead to confirm operational times.
  • Please bring your Student ID / Staff ID / Membership Card and speak to a member of staff on reception who will mark your attendance.

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