Effective from Friday 4th August, we will begin identifying members who have booked classes and failed to show up, marking a ‘non-attendance’. Penalties will be issued to those members identified.
Each non-attendance to a class is a missed opportunity for another member. This causes large waiting lists which can be problematic. We changed our policy previously in January, but ‘no shows’ are still proving to be a problem for us, and our members.
For members who regularly attend classes, a wasted space can be frustrating – and we find it frustrating too. Your class instructor would rather see a class fully attended, than a half-full studio.
If you regularly attend classes, or you cancel your attendance within 2 hours of a class starting, this change will not affect you and you will not be penalised.
1-2 missed attendances: we will send you an automatic polite e-mail reminder, encouraging you to attend in future or cancel in advance.
3-4 missed attendances: your access to booking classes online and through our app will be removed for 1 week
5+ missed attendances: your access to booking classes online and through our app will be removed for 2 weeks
If our 3-week report shows you are a repeat offender, your membership will be suspended for 1 week. You will have no access to our classes, gym, sports halls and squash facilities. Members will be informed in advance if they are at risk to any of the above penalties.
Whilst we recognise this may seem severe, we hope taking this action will help to minimise wasted space in our classes.
We understand unique circumstances may result in missed classes (sickness or emergencies) and members will have our sympathy in these cases.