Snow, closures and changes: Important Communications

Snow, closures and changes: Important Communications

We wanted to let you know what happens in the event of adverse weather. How you can find out whether we’re closed and how you can find out when we’ll reopen.

 

If there is a significant disruption due to adverse weather we may not be able to open facilities at our advertised times. As such some booking may need to be moved or cancelled. This can be due to a range of reasons such as not having enough staff members that can safely travel in to open our facilities, or lack of heating or water being supplied to buildings. We do this to ensure the safety of our customers and staff members. There are three situations that may occur as a result of adverse weather:

  1. All facilities will be closed: It may not be safe to open facilities due to lack of staffing or facility issues.
  2. Some facilities will be closed: We may be able to open some facilities but not all of them. St Paul’s Gym will be prioritised, followed by Spinnaker and then Langstone.
  3. Our opening hours may change from those advertised: We may need to adjust our opening hours to ensure our customers and staff can travel to and from facilities safely. We may take the decision to close facilities early, and in some cases may need to open later than advertised.

We’ll use three main methods to communicate these closures or changes with customers as quickly as possible:

Mobile App
  • Our mobile app will be the quickest and easiest method to find out whether we are open or not.
  • We’ll schedule a push notification that will pop up on your phone immediately.
  • It is important that you have notifications turned on for the app though to ensure this is delivered straight away.
Social Media (Facebook, Twitter and Instagram)
  • We’ll post on social media as soon as we know what will be happening with our facilities.
  • Ensure you are following us on facebook, twitter or instagram to ensure you can stay up to date.
E-mail
  • We’ll email you from our newsletter site, which will be unaffected by closures.
  • Unsubscribing to our newsletter may effect this being delivered to you. Ensure you follow one of the other channels if you’ve un-subscribed.

 

We’ll continue to post updates on social media as the day progresses. We will use the same three channels to notify you when we return to our normal opening hours or if anything changes.


Main University buildings

If the campus is affected significantly by snow, marketing and communications will provide updates via email and on the UoP News students and staff pages. 

Vital transport routes in and out of the city will take priority in the salting and clearing of roads and bulletins will be posted on the Portsmouth City Council website highlighting information about road closures.

 

return to news